COVID19 Update - 05.01.21

WE ARE STAYING OPEN DURING LOCKDOWN...

As per the government guidelines for Lockdown 3.0 we are allowed to stay open to accommodate guests staying for the following reasons:

o they are unable to return to their main residence
o they need it while moving house
o they need it to attend a funeral, linked commemorative event or following a bereavement of a close family member or friend
o they are isolating themselves from others as required by law
o they are an elite athlete (or their coach) and needs it for training or competition
o they need it for work purposes, or to provide voluntary or charitable service
o they need it to attend education or training
o they are a carer for someone they live with and is seeking respite
o they need to attend a medical appointment or treatment

We will continue to offer our full breakfast, drinks & dinner menus for hotel residents however this will be served via Room Service to the guest bedroom instead of in the Restaurant or Bar.

As a COVID secure venue we are also permitted during Lockdown to host Celebrations of Life / Wakes of up to 6 people and socially distanced Business Meetings for work, training or education purposes can still take place but only where the event cannot be delayed of up to 30 people.  We are also continuing to offer our Sunday Lunch Takeaways & our Afternoon Tea Takeaways.

For guests considering we have a 48hr cancellation policy. No deposit is required and you have up to 48hrs prior to arrival to cancel or amend the booking without charge.

To view our COVID-19 Safety protocols please click on the "COVID-19" tab.

To stay up to date with all that we are doing please register for our Wisteria Newsletter (at the bottom of this page).

We are looking forward to welcoming you all back in the very near future!

Getting ready for the "New Normal"...

The safety & security of our guests is our main concern here at the Wisteria Hotel.  We have been working hard on making the necessary changes required to ensure we can meet the needs of our wonderful guests and the government guidelines for when we re-open.  This includes the undertaking of hospital-grade cleaning & infection control training for our team and we have invested in key technology such as an Electrostatic Sprayer to ensure 360 degree sanitisation of all bedroom & high contact surfaces (including soft furnishings).

We have a history of providing excellent hospitality and we're proud to be constantly rated so highly in every aspect throughout multiple travel comparison websites, with our average cleanliness scores being particularly of note:

9.4/10 - Booking.com

4.6/5 - Expedia

4.5/5 - TripAdvisor

We have also achieved accreditation with the AA Covid Confident assessment scheme.  The accreditation indicates to customers that an establishment has in place the necessary risk assessment, safety measures and staff training to reopen safely, in line with the UK's respective government guidelines as well as UKHospitality and respective trade association guidelines, as they are published. To view our certificate please click here

Our safety protocols are constantly under review based on the most recent government communications.  To view the latest version of our summary of key protocols please click here

To view the latest update of our full COVID19 Risk Assessment please click here

To stay up to date with all that we are doing please register for our Wisteria Newsletter (at the bottom of this page).

We are looking forward to welcoming you all back in the very near future!