COVID19 Update - 30.11.20

WE ARE OPEN AND IN TIER 2!...

We are reopening fully to all guests as from Wednesday 2nd of December.  As per the government guidelines we will also be reopening our Restaurant & Bar for table reservations.

As a Tier 2 area, households are not permitted to mix indoors, therefore:

  • table reservations for our restaurant can only be for single households/support bubbles seated at the same table
  • alcohol can only be served to those guests who are dining with us 
  • last orders will be taken at 10pm and we are required to close by 11pm
     

As a COVID secure venue we are also permitted to host Weddings for up to 15 people, Celebrations of Life / Wakes of up to 15 people and also Business Meetings so long as they meet the Government guidelines.

For guests considering we have a 48hr cancellation policy. No deposit is required and you have up to 48hrs prior to arrival to cancel or amend the booking without charge.

To view our COVID-19 Safety protocols please click on the "COVID-19" tab.

To stay up to date with all that we are doing please register for our Wisteria Newsletter (at the bottom of this page).

We are looking forward to welcoming you all back in the very near future!

Getting ready for the "New Normal"...

The safety & security of our guests is our main concern here at the Wisteria Hotel.  We have been working hard on making the necessary changes required to ensure we can meet the needs of our wonderful guests and the government guidelines for when we re-open.  This includes the undertaking of hospital-grade cleaning & infection control training for our team and we have invested in key technology such as an Electrostatic Sprayer to ensure 360 degree sanitisation of all bedroom & high contact surfaces (including soft furnishings).

We have a history of providing excellent hospitality and we're proud to be constantly rated so highly in every aspect throughout multiple travel comparison websites, with our average cleanliness scores being particularly of note:

9.4/10 - Booking.com

4.6/5 - Expedia

4.5/5 - TripAdvisor

We have also achieved accreditation with the AA Covid Confident assessment scheme.  The accreditation indicates to customers that an establishment has in place the necessary risk assessment, safety measures and staff training to reopen safely, in line with the UK's respective government guidelines as well as UKHospitality and respective trade association guidelines, as they are published. To view our certificate please click here

Our safety protocols are constantly under review based on the most recent government communications.  To view the latest version of our summary of key protocols please click here

To view the latest update of our full COVID19 Risk Assessment please click here

To stay up to date with all that we are doing please register for our Wisteria Newsletter (at the bottom of this page).

We are looking forward to welcoming you all back in the very near future!